Billing FAQ
Common questions about Telumin Plus subscriptions, credit packs, cancellation, and spend limits.
Subscription
How is Telumin Plus billed?
Telumin Plus is a monthly or annual subscription, billed through Stripe. Monthly is $29/mo. Annual is $290/yr (equivalent to 2 months free). All billing is in USD.
Can I cancel any time?
Yes. Cancel through the Stripe customer portal linked from your account Billing page. Access continues until the end of the paid period — you are not cut off on the day you cancel.
What payment methods do you accept?
Any major card via Stripe. If you need an invoice or wire transfer for a team arrangement, contact travis@telumin.com.
Is there a free trial?
There is no time-limited free trial. The free workbook — which runs entirely in your browser without an account — gives you a direct preview of the thesis and diary tooling. A replay of what Telumin Plus would have flagged on your real holdings last week is available after import.
What happens if my payment fails?
Stripe retries automatically over several days. If payment fails after retries, Telumin Plus access pauses until the card is updated. Your data is retained. Reactivate by updating your payment method in the Stripe portal.
Credits
What are credits for?
Credits cover compute-heavy research actions: backtest runs (2 credits), earnings distillation (1 credit), scorecard generation (1 credit), and reason structuring (1 credit). The protect loop — threats, action queue, overnight watch — is part of the Telumin Plus subscription and does not consume credits.
Do credits expire?
No. Credits never expire.
What happens when I run out of credits?
Compute research pauses. The protect loop continues uninterrupted. Top up at any time from the Billing page.
Is there a spend limit for credits?
Yes. You can set a monthly cap in Billing. Auto-reload never exceeds your cap.
Are credits charged if a job fails?
No. Credits are charged only on success.
Data & Cancellation
What happens to my data if I cancel?
Your positions, diary, and analyses remain accessible until the end of the paid period. After that, the account reverts to Free tier access. Your data is retained — export or delete it any time from Settings.
How do I export or delete my data?
Go to Settings → Privacy & data. Export downloads everything as JSON. Delete removes every record, permanently. One-click, immediate.
How do I report a billing error?
Email travis@telumin.com with your invoice number and a description. We resolve billing disputes within 5 business days.
Billing question not answered here?
Email travis@telumin.com and we will respond within one business day.