Billing FAQ
Got questions about payments, credits, or your account? Find answers here.
Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express). All payments go through Stripe, a secure payment processor. For large Enterprise plans, we can also send invoices.
Is my payment information safe?
Yes. We never see or store your card details. Stripe handles everything, and they have the highest level of security certification available.
Will I be charged automatically?
Only if you turn on Auto-Reload. Otherwise, credits are a one-time purchase. You buy them when you need them, and nothing else gets charged.
How do I get a receipt?
We email you a receipt after each purchase. You can also see all your purchases in your dashboard under Usage.
Credits
Do credits expire?
No, credits never expire. Once you buy them, they're yours forever. Use them whenever you want.
What happens if I run out of credits?
If you run out of credits:
- Any running agent will finish what it's doing
- Scheduled agents will pause until you add more credits
- We'll send you an email to let you know
- Just buy more credits to start them again
Tip: Turn on Auto-Reload so this never happens.
Where can I see how many credits I have?
Your credit balance is always shown in the sidebar of your dashboard. You can also see your full usage history on the Usage page.
How do I know how many credits my agent will use?
Before running an agent, you'll see an estimate of how many credits it will use. After it runs, you can see the exact amount in the run history.
Can I give my credits to someone else?
Credits are tied to your account and can't be transferred to other people. If you need to share credits with a team, check out our Team or Business plans.
Refunds and Cancellations
Can I get a refund on credits I haven't used?
Credits can't be refunded once purchased. But since they never expire, you can always use them later. If you have a special situation, email us and we'll try to help.
I think I was charged incorrectly. What do I do?
Email us at travis@telumin.com with your transaction details. We'll look into it right away and fix any mistakes.
How do I turn off Auto-Reload?
Go to Settings, then Billing, and toggle off Auto-Reload. Your current credits will stay, and we won't charge you again automatically.
Account and Plans
How do I upgrade to a Team or Business plan?
Email us at travis@telumin.com and tell us about your needs. We'll help you find the right plan and handle everything.
What happens to my credits if I delete my account?
If you delete your account, any credits you have left will be lost. Make sure to use them before deleting your account.
Can I have separate accounts for different projects?
Yes! Each Telumin account has its own credits. You can create multiple accounts with different email addresses, or use a Team plan to organize projects better.
Still Have Questions?
Can't find what you're looking for? Our support team is happy to help.