Privacy Policy

1. Introduction

Telumin ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

Please read this Privacy Policy carefully. By using Telumin, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing details processed securely through our payment provider (Stripe)
• Agent Configurations: Settings, prompts, and parameters you configure for your AI agents
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

• Usage Data: How you interact with the Service, features used, and actions taken
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs
• Cookies: Small data files stored on your device for functionality and analytics

2.3 Data Processed by Agents

Your AI agents may collect and process data from external sources as configured by you. This data is stored temporarily for processing and may be retained based on your settings.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating the Service (hosting, payment processing, analytics)
• AI Providers: Language model providers (e.g., OpenAI, Anthropic) to process agent requests
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Account data is deleted within 30 days
• Agent execution data is deleted within 90 days
• Anonymized analytics data may be retained indefinitely
• Legal and billing records are retained as required by law

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data

To exercise these rights, contact us at travis@telumin.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for authentication and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how users interact with the Service

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

10. Children's Privacy

Telumin is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: